Injured at Work
When your authorized treating physician prescribes equipment for a work injury, we obtain authorization from your employer’s workers’ comp carrier or TPA, deliver the equipment and submit the claim to them.
Workers’ compensationAnn Arbor, Michigan · Durable Medical Equipment
Medical Equipment for Workers’ Comp & Auto Accident Injuries
We process your equipment order through your insurance — verifying coverage and obtaining authorization, delivering the prescribed equipment to your home, and submitting the claim to your workers’ comp carrier or auto insurer.
Physicians & adjusters: fax orders to (844) 416-0360
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Step 1 Order Intake
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Step 2 Insurance Verification & Authorization
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Step 3 Delivery & Setup
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Step 4 Claim Submission & Billing
Insurance carriers & claims administrators we work with
- Paradigm
- The Hartford
- Progressive Auto
- Travelers
- State Farm
- Liberty Mutual (Workers’ Comp)
- Sedgwick
- Gallagher Bassett
- AAA Auto
- Berkshire Hathaway GUARD
- Broadspire
- Helmsman Management Services
- Meemic
- State Auto
Who We Serve
Medical equipment through your insurance — without the paperwork
Mercy Medical Equipment is a durable medical equipment (DME) supplier, not an insurance company. We work with the patient, the prescribing physician and the insurance carrier to get the right equipment delivered and the claim processed.
Injured in an Auto Accident
Michigan no-fault (PIP) benefits can cover prescribed medical equipment after a car accident. We verify your PIP coverage, deliver the equipment and submit the claim to the auto insurer.
Auto accident & no-faultPhysicians, Case Managers & Adjusters
Fax orders to (844) 416-0360 or send them online. We handle verification, authorization, delivery and claim submission, and keep your office updated.
How It Works
From prescription to claim submission
We manage every step with the insurance company, so the patient can focus on recovery.
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Step 1
Order Intake
We receive the physician’s prescription and the claim details — by fax at (844) 416-0360, by email, or through our online request form.
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Step 2
Insurance Verification & Authorization
We verify coverage with the workers’ comp carrier, TPA or auto insurer and obtain authorization for the prescribed equipment.
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Step 3
Delivery & Setup
Once authorized, we deliver the equipment to the patient, set it up and explain how to use it safely.
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Step 4
Claim Submission & Billing
We submit the claim to the insurance carrier with the authorization and documentation, and follow up until it is processed.
Equipment
Equipment we provide
Physician-prescribed durable medical equipment for work and auto injuries. Select an item to start a request — or ask us about equipment not listed here.
Wheelchairs & Power Mobility
Manual, lightweight, transport and power wheelchairs, with cushions and accessories.
Hospital Beds & Support Surfaces
Semi- and full-electric home hospital beds, pressure-relief mattresses and accessories.
Walkers, Rollators & Crutches
Standard and wheeled walkers, rollators, underarm and hands-free crutches, and canes.
Back & Spinal Braces
LSO and TLSO back braces and cervical collars for back and neck injuries.
Knee, Ankle & Foot Orthoses
Knee braces, ankle braces and walking boots for fractures, sprains and post-surgical care.
Shoulder, Wrist & Hand Orthoses
Shoulder immobilizers, slings, wrist braces and hand and finger splints.
Bone Growth Stimulators
Prescribed bone growth stimulators for slow-healing fractures and spinal fusion.
Compression & Burn Garments
Custom-measured and standard compression garments, stockings, sleeves and gloves.
Why Mercy Medical Equipment
We handle the insurance side, start to finish
Getting equipment through a workers’ comp or auto claim usually means calls between the doctor’s office, the adjuster and the supplier. Our Ann Arbor team coordinates all of it — from authorization to claim submission — so equipment is not held up by paperwork.
Verification & authorization
We verify coverage and obtain authorization from the carrier, TPA or auto insurer.
Claims submitted for you
We submit the claim directly to the insurer and follow up until it is processed.
Delivery & setup
Equipment is delivered to the patient’s home, set up and explained.
A team you can reach
Call our Ann Arbor office and speak with the people handling your order.
Insurance
Carriers and claims administrators we work with
We submit claims to workers’ compensation carriers, third-party administrators (TPAs), managed care companies and auto insurers, including:
- Paradigm
- The Hartford
- Progressive Auto
- Travelers
- State Farm
- Liberty Mutual (Workers’ Comp)
- Sedgwick
- Gallagher Bassett
- AAA Auto
- Berkshire Hathaway GUARD
- Broadspire
- Helmsman Management Services
- Meemic
- State Auto
Carrier names are trademarks of their respective owners and are listed only to identify the insurers we submit claims to; this does not imply endorsement. Coverage depends on the policy and claim approval. Don’t see your carrier? Contact us — we work with many other carriers and TPAs.
For physician offices & case managers
Fax the prescription with the patient’s name, date of birth, phone, date of injury, carrier and claim number to (844) 416-0360, or email info@mercymedicalequip.com. We take it from there.
FAQ
Frequently Asked Questions
Do I have to pay for my equipment?
For approved workers’ compensation and auto accident claims, we submit the claim directly to the insurance carrier or claims administrator, so patients typically pay nothing out of pocket. Coverage is decided by your carrier and the status of your claim. If anything is not covered, we tell you before delivery.
Who submits the claim to the insurance company?
We do. After delivery, we submit the claim to the workers’ comp carrier, TPA or auto insurer with the authorization, HCPCS codes, physician order and proof of delivery, and we follow up until the claim is processed. Patients do not need to file anything for the equipment.
What do you need to start an equipment order?
A prescription or order from the treating physician, the patient’s name, date of birth and phone number, the date of injury, the insurance carrier or claims administrator, and the claim number. The adjuster’s name and phone number help us obtain authorization faster.
Can physicians, case managers and adjusters send orders directly?
Yes. Most of our orders come from physician offices, nurse case managers and adjusters. Fax orders to (844) 416-0360, email them to info@mercymedicalequip.com, or use our online equipment request form.
Which insurance companies do you work with?
We work with workers’ compensation and auto insurance carriers and claims administrators including Paradigm, The Hartford, Progressive Auto, Travelers, State Farm, Liberty Mutual (Workers’ Comp), Sedgwick, Gallagher Bassett, AAA Auto, Berkshire Hathaway GUARD, Broadspire, Helmsman Management Services, Meemic and State Auto. If your carrier is not listed, call us — we may still be able to help.
Need medical equipment for a work or auto injury?
Send us the prescription and claim details. We verify coverage and obtain authorization, deliver the equipment, and submit the claim to the insurance carrier for you.